ORDERS, RETURNS AND EXCHANGES
We endeavour to process and ship your order within 48 hours from confirmation. You may cancel your order at any time prior to payment being processed.
We do not offer refunds. Returns for store credit or exchanges must be initiated within 30 days of purchase. You may submit a return or exchange request via email to shipping@treelinecollective.com. We will not process any returns or exchanges if we have not received the returned item within 45 days of purchase. Your item must be unwashed, unused, and in the same condition that you received it, with all original tags attached.
Gift cards, stickers, and any items marked “final purchase” may not be returned or exchanged.
For all returns and exchanges, the User is responsible for all costs of shipping (to and from).
(International Returns: when shipping items back to us for return or exchange, please indicate on the customs label that your package is a “Returning Canadian Good” to avoid paying duties or packages being rejected.)